Keurig K-Supreme Plus SMART Coffee Maker, Single Serve K-Cup Pod Coffee Brewer, BREWID and MultiStream Technology, 78 Oz, Black

One Year (almost) Update
Original review below. Glad we purchased the warranty with this one. Two weeks before the one year mark, it stated giving errors with every brew then shut off permanently. We couldn’t get it to turn back on. Unplugged, waited, plugged back in. Nothing. Tried several times. Finally sent the claim in and shipped off the item. Same day they got the item we got a refund. So a good review for the offered warranty. Not happy the Keurig couldn’t make it even one year.-Original Review- Connecting this brewer to our wifi was easy with the app. We only used the remote brew feature a few times because it was a new idea, and now just hit brew manually like a normal keurig. The only reason for buying the Smart version was it was on sale for a lower price than the regular version. The Brew ID is a nice feature. There is a whole lot of adjustability on the brew settings for temp and strength vs regular brewers. The coffee is very good with the subtle flavors being brought out due to the brew process. The massive water reservoir is wonderful! It is easy to remove and carry for a refill. A very nice upgrade from our old brewer.

Hated it even before it broke. Not a good machine.
Try a different machine.1) This one leaves grounds in your coffee. I think it’s something about it making 5 holes on top and trying to put water through fast (even though this takes longer to brew) and you just end up with an overflow. I only use K cups, not not sure if this is better with other brands. I thought mine was defective, but then I got on here and realize it’s everyone.2) It takes twice as long to brew. This wouldn’t be as terrible if it would just START, but the features have you standing next to the pot for 2 whole minutes to click through. It’s like an ad (where you only watch the coffee pot screen) to get the the next item. Because of a lot of the mechanical/programing bugs in the recognition of water, or water speed, or a million other issues it often fails brewing part way and stops. You’ll get a 1/2 brewed cup or it wont start unless you’re right next to it to reset it… again. Usually it brews faster after that (only 30 seconds rather than 2 minutes).The water container is small and you’ll be removing that tub every 3 days if your sensor works. Or if you’re like mine and it only brews if it’s full then you get to fill it every time you make a cup (and have to reposition the water chamber a few times to get the sensor to read that there is indeed water).Bugs. Instantly out of the machine it would not recognize the pod sometimes. Sometimes it would not acknowledge that there is water and have you lift and set the water pot back in. That bug got worse with time and then it was full holder and sometimes not even then. The speed which water goes through the system causes it to start and stop partially brewed (like half of the cup size you selected or less), sometimes with bonus coffee grounds in the cup, Sometimes only the grounds and a smidge of water like it sneezed into the cup.I finially got on here because the backlight of the brewer selection menu on the top wont light, so I used it without (memorized button placement, even if I can’t see it it still let me push to start it) and just a few days later no abilty to brew at all. It twitched back to life once about a week later (despierate me trying to get my fix). Now it’s back to no coffee no matter where it’s plugged in.I’ve had 3 or 4 Keurig’s now? They break often, only one lasting a 5 year stint. Made to break. This one just… didn’t last longer than 7 months. I’m a daily coffee drinker during the work week. Just one cup per day for 5 days. Currently just making cold brew in a jar, never dies, while I navigate returns. Which are just as fun as everyone would expect. The longer they make it take.. the less likely you are to keep up with it all and ever get your return. Might update how many contacts it takes and how long it takes to get a replacement. Fun Fun.Pros: When it did work the coffee was good. Brew temp was good on the basic setting and it wasn’t a bitter cup. Just sometimes gritty.It has fun gadetry if you connect it to the internet? I never did this. My wifi to my kitchen is funky and I was afraid it would keep erroring or not sensing etc etc.. and I just wanted my cup of coffee. I’d trade basic for quick on my work mornings and even skipping this… it takes… a few minutes to consider starting. My last one would wake up on time and be ready to pop out coffee or two in the time it takes this one to just accept my order.

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I’ve been using Keurig machines since they were introduced – never a problem – until now. This is my 4th Keurig since February, 2025. The first three Elite models died after a few weeks (started brewing then shut down- I won’t bore you with the details). Call me crazy, but I thought a different model might make the difference. I was wrong. This one (maybe 3 weeks old) started by failing to dispense Maxwell House “soft pods” properly. Brewing process resulted in nothing but hot water and a lot of wasted pods. We stopped using the soft pods. Then I started getting “Add Water” alerts when the tank was full (we only use bottled water). By wiggling the intake spout at the base of the machine, we were able to get around the error. This is ongoing. Now, every time we pop in (any brand) pod we get an error identifying it as a used pod. Brewing abruptly quits. We have to lift the lid and start again to get a complete brew. In addition, the “Brew ID” often fails to identify the brands it previously recognized. So, after spending roughly $1000 in Keurig machines since February, we are the proud owners of yet another unreliable poorly manufactured piece of Keurig rubbish. I certainly won’t be replacing it with anything remotely related to Keurig.Update: Nov. 2025We learned to tolerate all the errors over the months and got used to dealing with the extreme slowness and unreliability of the machine – not without a great deal of frustration – Now, it’s dispensing partial cups and the pump sounds like it’s struggling. Resetting makes no difference. Shamefully inferior product.Update Nov. 29 2025The machine has been struggling to deliver an accurate brew since yesterday, can’t decide what to call the (name brand) pods, started producing far less than selected size, pump made strange noises and finally there was a loud bang – just like a large balloon popping – which was quite startling. I’ve never heard anything like it from an electrical device. I immediately unplugged this junk and won’t use it again.